Sometimes the screen saver can get stuck but it’s not active or moving at all too. Once the tech connects a black window similar to this, will open with the word confirm on the bottom.The most obvious symptom of this problem is just as it sounds the screen saver is enabled and active, but the Mac won’t respond to anything and you can’t get the Mac to prompt the screen saver unlock or wake. Which you can share with the tech working with you.ġ5. Once it reopens, share the 'This Desk' in the upper left corner of AnyDesk window is a 9 digit number separated by spaces it will ask if you want to Quit and reopen Anydesk, and you will want to.ġ4. When you click on Quit in the System Preferences menu,ġ3. Then scroll down the left group, and pick Accessibility, Full Disk Access, Files and Folders, and check off AnyDesk in the right list on each one.ġ2. This will reveal two scroll lists.īefore you go through them, pick the pad lock on the bottom left corner, and unlock with the password used to login your computer. In Security and Privacy, pick Privacy at the top. and pick system preferences, from the second item in the menu:ġ0 In System Preferences Pick Security and Privacyġ1. That will bring up the Security System Preferences skip to step 11 if it goes to Security and Privacy, step 10, if only at System Preferences. If it says Install now, or configure click on the install now or configure on the left side of the image below:Ĩ. This will bring up the main window for Anydesk. Click Open if asked on the above window.ħ. From there, simply double click Anydesk on the window that looks like above.Ħ. Then Open the Applications folder by double clicking it in the icon above, and it will reveal the window below:ĥ. At which point you simply click and drag the AnyDesk icon over the Applications icon. A dialog should appear to open with the image mounter:ģ.

Similar directions exist for Yosemite (Mac OS 10.10 on this link):Ģ.

Download the following link for Mac OS El Capitan through Monterey (Mac OS 10.11 through 12.0) Macmaps Currently utilizes remote access tools by AnyDesk to offer remote assistance on both Macs and PC (PC directions from third party).ĭownloading and setup is discussed below for the Mac.ġ.

Anydesk mac osx